Q Sportsbook Mobile Wagering
I. INFORMATION WE COLLECT
We collect information from a variety of sources and in a variety of ways, including the following:
Account Information. In order to use the Sports Betting App, you must register for a Sports Betting Account. In order to register for an Account, you must provide us with certain personal information as required by state or federal law, including your name, address, date of birth, and social security number. Prior to Jan 1st 2021, before using a sports wagering account, you must present your government issued photo ID (state ID or driver licence) to an employee of Q Sports Book at Q Casino. After this date, we may elect to verify information you provide us electronically. When you register for an Account, we may access and collect the information contained in your Q Rewards loyalty account including your name, postal address, e-mail address, and date of birth. We may also ask you for additional information including your mobile phone number in order to provide you with your account.
Location, Gaming, and Transaction Information. When you use the Sports Betting App, we and our third party service providers may collect information about your precise physical location, your gaming activity, and all transactions associated with your Account. We may share this information, and any other information we collect about you, with the Iowa Racing And Gaming Commission.
Wi-Fi and Location Information. In order to use the Sports Betting App for on-premises mobile gaming, you may be required to use designated Wi-Fi services that will be made available to you at no cost on premises. When you use these Wi-Fi services, we might collect information (directly or through third party service providers) that includes the web sites you visit, the type of device and browser you are using, your device identification number, bandwidth used, session time, etc. We might also collect information about your precise physical location on premises for marketing purposes.
Affiliate and Third Party Information. We may obtain information about you from Q Sportsbook Resorts International and casinos, resorts, and properties that are owned, operated, managed by or affiliated with Q Sportsbook Resorts International (collectively “Q Sportsbook Affiliates”) and from third parties, including our business partners.
II. HOW WE USE THE INFORMATION WE COLLECT
A. Use by Q Sportsbook
Marketing Purposes. We may use the information we collect for our own marketing purposes including notifying you of special promotions, offers, and events via push notifications, e-mail, and other means. We may also link personal information (including your name, mobile phone number, and e-mail address) with non-personal information (including information collected through Tracking Technologies and Wi-Fi services) and use such information for our own marketing purposes. If you do not want us to use your personal information for marketing purposes, you may opt-out in accordance with the “How to Opt-Out section below.
Non-Marketing Purposes. We may use the information we collect for non-marketing purposes including (1) validating your identity; (2) sending you push notifications or e-mails to provide you with alerts and updates about your Account and the Sports Betting App; (3) monitoring and recording gaming-related activity; (4) conducting statistical or demographic analysis; (5) processing and tracking gaming and non-gaming transactions; (6) complying with legal and regulatory requirements; (7) customizing your experience with the Sports Betting App; (8) protecting and defending Q Sportsbook and Q Sportsbook Affiliates against legal actions or claims; (9) preventing fraud; (10) debt collection; (11) satisfying contractual obligations; and (12) cooperating with law enforcement or other government agencies for purposes of national security, public safety, or matters of public importance when we believe that disclosure of information is necessary or appropriate to protect the public interest (collectively “Non-Marketing Purposes”).
B. Sharing with Q Sportsbook Affiliates
We may share the information we collect with Q Sportsbook Affiliates for marketing purposes and for Non-Marketing Purposes. If you do not want us to share your personal information with Q Sportsbook Affiliates for marketing purposes, you may opt-out in accordance with the “How to Opt-Out section below.
C. Sharing With Third Parties
Unless we have your consent, we will not share your name, address, or other personal information we collect with third parties for marketing purposes. We may share any of the information we collect with third parties for Non-Marketing Purposes. However, except as to the Iowa Racing And Gaming Commission (which will have access to all of your information including gaming activity and all transactions associated with your Account) and as otherwise required by law, we will keep the following information confidential: (1) the amount of money credited to, debited from, or present in your Account; (2) the amount of money you wager on any event; (3) your Account number and PIN; and (4) the identity of any event on which you wager.
D. Certain Business Transactions
We may share all of the information we collect with any successor to all or part of our business in connection with a transaction involving a sale, purchase, reorganization, merger, or transfer of any our assets or the assets of Q Sportsbook Affiliates.
E. How to Opt-Out
If you wish to opt-out of receiving marketing communications from us, or do not want us to share your personal information for marketing purposes with Q Sportsbook Affiliates please e-mail us at firstname.lastname@example.org, or write to us at:
Q Sportsbook, 1855 Greyhound Park Rd, Dubuque, IA 52001.
Although you may opt-out of the use and sharing of personal information for marketing purposes, we may still use and share information we collect for Non-Marketing Purposes.
F. Threat Detection
Q Casino and its third-party service providers may automatically collect certain information to provide to threat detection services, user authentication services, and fraud prevention services. Q Casino may track and collect certain information about your visits to the Q Sportsbook mobile application, and use of the Services in order to monitor potential threats or bad actors.
Information collected by us through the Sports Betting App is stored on secure servers located in the United States. The United States may not offer a level of privacy protection as great as that offered in other jurisdictions. We make no representation that the practices described in this Policy are compliant with laws outside of the United States.
Our servers are protected by firewalls and other industry standard security measures. These security measures are intended to protect our servers from unauthorized access. However, no security system is impenetrable, and these systems could become accessible in the event of a security breach. We have controls in place that are designed to detect potential data breaches, contain and minimize the loss of data, and conduct forensic investigations of a breach.
All player information will be securely erased from hard disks, magnetic tapes, solid state memory, and other devices before the device is properly disposed of by the licensee.
If erasure is not possible, the storage device will be destroyed.
Our staff is required to take reasonable measures to ensure that unauthorized persons cannot view or access your personal information. Employees who violate our privacy policies are subject to disciplinary action, up to and including termination of employment.
We cannot enforce or control the security of the computers, electronic devices, or electronic communication method that you may use to send e-mails and submit information to us over the Internet. You are responsible for ensuring that the computers, electronic devices and electronic communication methods you use will provide adequate security for communicating with us. We are not responsible for the disclosure or interception of information that you send us before we receive it.
As a standard security practice, we will take reasonable steps which are generally recognized in the industry to ensure that the communication methods used to support the Sports Betting App do not permit connection or communication by methods that have known security weaknesses or vulnerabilities. As such, if you experience trouble using the Q Sportsbook App, it may be an indication that you need to upgrade your Internet browsing tool or application to a newer version that supports more secure communication methods.
In situations where your personal information is collected by third parties under contract with us for performance of their contractual duties and other purposes, we require such third parties to exercise reasonable care to protect that information and restrict the use of your personal information to the purposes for which it was provided. When we share your personal information with Q Sportsbook Affiliates or third parties in accordance with this Policy, we require them to exercise reasonable care to protect such information and restrict the use of such information to the purposes for which it was provided to them.
IV. ACCESS TO PERSONAL INFORMATION
We will retain the information we collect about you as long as your Account is active. When your Account is terminated, we will retain your personal information for as long as necessary to comply with our legal and regulatory obligations, resolve disputes, reasonably manage our business, and enforce contractual agreements. You may access, update, and correct inaccuracies in your personal information which is in our custody and control by visiting the location where you registered for your Account or another Q Sportsbook-designated location.
V. OTHER WEB SITES
We are not responsible for the information collection or privacy practices of other web sites, including web sites accessible through the Sports Betting App. You should review and understand the privacy policies posted on any linked sites you visit before using those sites or providing any personal information on them.
VI. PERSONS UNDER 21
The Sports Betting App is intended for persons 21 or older. If you are under 21, you may not access or attempt to access or use the Sports Betting App. We do not knowingly collect or allow the collection of personal information from persons under 21.
VII. CHANGES TO THIS POLICY
We may revise this Policy from time to time in our sole discretion. We will notify you of any material revisions by sending you an e-mail and/or by placing notice of the revised Policy on the Sports Betting App or any place through which you access the Sports Betting App. Your continued access or use of the Sports Betting App following notification of any revision will be deemed binding acceptance of the Policy as revised. It is your sole responsibility to review the Policy and any revisions thereto each time you use the Sports Betting App.
EFFECTIVE: August 1 2019