PROCEDURES FOR GUEST DISPUTE RESOLUTION

If you have a complaint or dispute that has not been resolved to your satisfaction by the respective department manager, please contact Q Casino customer service for assistance .

By phone: LOCAL: 563-585-2970
By email: sb@QCasinoDBQ.com

YOU MAY MAIL A WRITTEN SUMMARY OF YOUR COMPLAINT OR DISPUTE TO THE FOLLOWING ADDRESS:

Q CASINO
Atn: Sportsbook Manager
1855 GREYHOUND PARK RD.
DUBUQUE
IA 52001
Q Casino is committed to providing you with a satisfactory resolution to your complaint or dispute. If your complaint or dispute is a gaming-related dispute, you may contact the Iowa Racing and Gaming Commission